If during the One (1) YEAR period commencing on the date of delivery to the original owner, any defect that may occur covered under this Limited Warranty we will provide replacement parts. Please note: This is a replacement part warranty only. Service labor costs are not covered. All defective parts must be sent to our facility located in Hong Kong for inspection prior to us shipping any replacement parts.
If possible we will diagnose any repairs remotely and send out parts directly to you.
This Limited Warranty shall be void if the defect was caused by accident, misuse and improper or unauthorised service, alteration or tampering. In addition this Limited Warranty does not cover upholstery, tires, grips or coverings etc defective due to wear and tear. This warranty is non-transferable.
We are not responsible for any lost, stolen or damaged items due to any parcel delivery service fault.
You will be responsible for paying for your own shipping costs for returning any item to us. Shipping costs are non-refundable.
Proof of purchase or delivery maybe required to confirm you are the original purchaser.
REFUNDS & RETURNS:
Any Gift Vouchers purchased on veetron.com are non-refundable.
You will be responsible for paying for shipping costs for returning any item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping including fees and/or taxes will be deducted from your refund if paid by VEETRON.
Items purchased but not yet shipped: 10% processing fee will be charged.
Shipped but unopened the box is sealed (within 7 days): 20% restocking fee, customer pays shipping both ways.
To be eligible for a return, your item must be unused, and free from dirt, dust or any fragrances, and in the same package and condition that you received it.
We only accept return of goods if unused and in original condition and in the original packaging; must inform us within seven days of receiving goods. Original shipping costs (if applicable) are non-refundable. You are responsible for return shipping cost. Goods received with damage from shipping do not constitute a return for refund.
We are not liable for any unauthorised repairs to or inspections of our products.
Regarding Defective Units/Parts:
For defective components, replacement components will be sent to the customer after they have talked to a VEETRON Representative. All replacements are issued at the discretion of VEETRON.
Certain components are considered wear and tear and are not covered under our 1 Year Manufacturers Warranty. (ie. tires, tubes, seats, grips, padding etc)
If the product is deemed beyond repairable, VEETRON will replace the product/part with a new unit at no charge once we have received the original product back to our warehouse. Customer pays for shipping of any product/part to our warehouse and pays cost of shipping for any new replacement product/part to the customer.